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Frequently Asked Service Questions
Do you accept prepaid credit cards?
Yes, we accept prepaid credit cards that operate on the Visa and Mastercard networks.
Is it safe to pay by credit card?
Paying by credit card is absolutely safe because the communications between our website and the bank are encrypted and cannot be traced by third parties.
If I leave my credit card details in memory, could they be used by third parties?
No, our operators cannot in any way view your data.
Furthermore, it is possible to delete the data stored in memory at any time by accessing your account.
What forms of payment are accepted?
The available payment methods are: Paypal, Bank Transfer, Credit/Debit Card, Cash on Delivery, and Scalapay.
What are the average delivery times?
Delivery is made within 24/48 hours throughout Italy through the express courier GLS. Delivery times refer to the period from when Reschimica hands over the goods to the courier until the courier delivers to the Customer.
Can I choose the delivery time?
It is not possible to specify the exact time or day. The courier makes deliveries from Monday to Friday, between 9 am and 6 pm. We recommend choosing an address where you can easily be reached.
I wasn't home when the courier came, what should I do?
If there is no one at home at the time of delivery, please contact our customer service to resolve this issue. We will try to do our best.
How much time do I have to return the merchandise to you?
You can return the merchandise to us within 14 working days from the delivery of the package to your home. The item must be intact as previously delivered. The shipping costs for the return will be borne by the customer.
Can I make purchases from my smartphone?
Of course! Our website is optimized for all devices. You can make your purchases from your smartphone as well as from PC or tablet.
How can I be sure that I have made the purchase correctly?
If the purchase was successful, you will receive a confirmation email with a summary of the products purchased. Can't find the email or something went wrong? Check your spam folder or contact us for information. You can use Whatsapp at 0558071454 or send an email to info@creostop.com.
How much are the shipping costs?
Shipping costs are free.
To which locations do you ship?
We ship throughout Italy.